In ServiceNow, CIs make up the Configuration Management Database (CMDB). CIs represent resources, such as computers, database instances, or services. Using the Service Graph Connector (SGC) for OpenTelemetry, you can import cloud, application, and Kubernetes CIs.
To map alert events to specific CIs, include the recognized attributes in alert queries. When those alerts trigger, Cloud Observability sends the recognized attributes to ITOM Event Management. The relevant CIs then turn red in ServiceNow’s Dependency Views map, helping you identify the incident’s scope, severity, and your next steps.
Set up the following before completing the steps below:
Configure an alert:
Add the attributes you identified above to the query’s
group by section, or both.
For example, this alert query includes three attributes that map to CIs (
1 2 3 4 metric container.cpu.utilization | filter cloud.region == "us-central1" && service.name == "crouton" | latest 2m | group_by ["k8s.pod.name"], sum
group byattributes: Under Alert configuration, click a single notification and select separate notifications.
When your alert triggers, view the following:
resource_prefix, for example,
Updated Nov 6, 2023