Learn how Cloud Observability billing works.
This page describes Cloud Observability’s billing plans, how to calculate Active Time Series (ATS), and who can access billing features.
Cloud Observability has two billing plans. The Subscription unit plan applies to users with contracts starting on or after May 4, 2023. All other users are on the Active service bundle plan. Click these tabs to learn about the plans:
Under Cloud Observability’s Subscription unit plan, you purchase a monthly number of subscription units. You then apply those subscription units to Cloud Observability telemetry.
The table below shows how the different telemetry types map to one subscription unit. Note that you can always purchase more subscription units by contacting your customer success representative.
|Telemetry||Quantity = 1 subscription unit|
|Log data cold retention||100 GB-days|
|Log data hot retention||20 GB-days|
|Log data ingest||10 GB|
|Trace data ingest||10 GB|
|Trace data retention||32 GB-days|
The metrics telemetry type includes the following:
Cloud Observability’s Active service bundle plan is based on an active bundle. Each bundle in your contract includes an allotment of data for each billing period across these products:
Active Service Bundle: Distinctly named services reporting to Cloud Observability and the associated allotment of data for that bundle.
Billing is determined by the service’s name. If multiple projects have the same-named service reporting to them, you’re billed for only the one service.
Span Data (GB): The gigabytes of span data sent to Cloud Observability.
Usage of the allotment is summed across all products in your organization for a billing period. Note an active service used across projects (for example, in staging and production) is billed as a single service.
When you use more than the contracted limit of ATS, Span Data (GB), or Streams, you incur overage charges for the exceeded amount. When you use more than the contracted limit of Active Services, you incur overage charges for additional bundles. Cloud Observability provisions additional bundles for each extra service and then updates the underlying included allowances of ATS, span data (GB), and Streams to account for the additional bundles. This ensures that you are not double charged for any overages for those items.
Access to Cloud Observability Logging is available on request. Reach out to your Account Manager to get started.
Active Time Series (ATS) are part of your Cloud Observability bill. The table below shows how Cloud Observability calculates ATS for sample data from 8:00 to 12:00.
The table has four time series – time series are unique metric-name-and-attribute combinations. A time series is active if you send at least one data point to it in an hour:
If you got a Cloud Observability bill for this time frame, you’d have 2.6 total ATS (13 hourly ATS / 5 hours).
If your metric is a distribution type (that is, it aggregates values by percentiles), Cloud Observability bills it as five separate ATS.
Your access to billing features depends on your Cloud Observability user role. This table lists billing activities and what the different user roles can do.
|Billing activities||Organization Billing Admin||Organization Admin||Organization Editor||Organization Viewer|
|Create, edit, and delete metric ingestion rules||✔|
|Export billing information to CSV||✔|
|Get emails about billing warnings and overages||✔|
|View contract details||✔||✔|
|View metric ingestion rules||✔||✔||✔||✔|
|View usage and overage percentages||✔||✔||✔||✔|
|[For Active service bundle plans only] View overage costs||✔|
Only Cloud Observability Customer Success representatives can assign the Organization Billing Admin role. Contact your Customer Success representative to assign or reassign the Organization Billing Admin role.
Organization Billing Admins receive an email from Cloud Observability when the account:
Approaches an allotment limit.
For Subscription unit plans, Organization Billing Admins get emails when the account goes above 80% and 100% of the monthly subscription-unit limit.
Incurs overage charges.
Only users on the Active service bundle plan can experience overages and receive overage-related emails.
Visit the links below to learn more about monitoring Cloud Observability usage and billing.
Updated Sep 13, 2023