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Every page in the web app has a chat button that allows you to contact us anytime you have questions or run into a problem. Click ? Get help to find docs that may help or to start a chat with our Customer Success team.
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If you are having trouble getting data into Lightstep Observability, the Customer Success team will need some info to start the troubleshooting process.
- Set the
verbosity
level on your tracers to the maximum level for debugging output. - Take screenshots of the issue or share the URL of the page you are viewing and include them with your support request.
- Download the diagnostics bundle (
collector_dump.tar
) from the Satellite Diagnostics page. Include the diagnostics bundle with your support request. - If the diagnostics page isn’t available, you may also find relevant logging under:
/var/log/syslog
(on Docker and Debian)/var/log/messages
(Amazon Linux) - Collect the following information about the tracer you are using:
- Language
- Version
- Initialization lines:
- Satellite endpoint (e.g.
properties.getCollectorHost
) - Port (e.g.
properties.getCollectorPort
)
- Satellite endpoint (e.g.