View Cloud Observability data in Grafana

The ServiceNow Cloud Observability Data Source lets you view and visualize telemetry data from Cloud Observability directly in Grafana. Using this data source, you can access Cloud Observability data from a Grafana chart to find the root cause of an issue, using advanced functionality like Cloud Observability’s correlation feature.

This guide describes how to install and enable the ServiceNow Cloud Observability Data Source. It also shows how to use the data source to access Cloud Observability from Grafana and investigate issues.

Open a notebook from Grafana


You need the following to enable and use the plugin:

  • A Grafana account (version 7 and greater).

    The plugin only supports graph and time series charts.

  • Telemetry data reporting to Cloud Observability.

  • Your Cloud Observability Project and Organization names. To find your Project and Organization names, click Settings. Project and organization names

  • A Cloud Observability API key with Viewer permissions created just for Grafana.

    Paste the key someplace safe, as you will not be able to access it again from Cloud Observability.


  1. Install the plugin from the Grafana CLI using Grafana’s plugin installation instructions. Copy the latest release zip URL from the releases page.

    grafana-cli plugins install servicenow-cloudobservability-datasource

    If running locally on Mac OS (arm) via Homebrew, try:

    grafana-cli --pluginsDir /opt/homebrew/var/lib/grafana/plugins \
                plugins install servicenow-cloudobservability-datasource

Install directly from GitHub

  1. Download the zip file for the plugin.

  2. Unzip the release into your Grafana plugins directory.

    The value of YOUR_GRAFANA_PLUGINS_DIR depends on your system and how Grafana was installed. For example, it may be at /var/lib/grafana/plugins on Linux.

    unzip -d [YOUR_GRAFANA_PLUGINS_DIR]/servicenow-cloudobservability-datasource
  3. In the Grafana plugin installation, install the ServiceNow Cloud Observability data source.

    Plugin installation

For more information, follow the steps in the Grafana documentation for local installations.

Enable the ServiceNow Cloud Observability Data Source in Grafana

After you install the plugin, follow these steps. Steps may vary slightly depending on your version of Grafana.

  1. Restart the Grafana server so it can discover the new plugin.
  2. In the Navigation Bar, choose Configuration, select Data Sources, and click Add data source.

    Data Source

  3. Start typing ServiceNow in the search field to find ServiceNow Cloud Observability and click Select. If you do not see the plugin listed, please ensure it has been correctly installed or reach out to the Cloud Observability team for further assistance.

  4. Enter your Cloud Observability organization and project name. If you want to use the data source with multiple projects, enter the name of each project separated by a comma into the project name field. Then paste in your Cloud Observability API key and click Save & Test.

    Grafana confirms that it’s connected to Cloud Observability.

    Test confirmation

You can now create dashboards and charts in Grafana using data provided by your Cloud Observability project.

Create Grafana charts

With the plugin installed, you can query your Cloud Observability data directly from Grafana.

  1. From the Query tab of the Edit Panel, select ServiceNow Cloud Observability data source from the Data source drop-down.

  2. Add a query to the text input, using Cloud Observability’s Unified Query Language (UQL).

    Click out of the field (or press shift + Enter) to run your query.

    Enter a query

  3. Choose the visualization for the chart (Cloud Observability supports either Graph or Time Series). Click Apply to create the graph.

Investigate a deviation from a Grafana chart

Now that you have a chart in Grafana, when you notice an unexpected change in your data, you can investigate in Cloud Observability to rapidly find the root cause.

To investigate, click into the deviation and select Create a Notebook in Cloud Observability.

Open a Notebook

You’re taken to a notebook in Cloud Observability with your query pre-populated where you can start your investigation.

Use Cloud Observability’s correlation feature or Trace view to further your investigation.

See also

Ingest Prometheus metrics with an OpenTelemetry Collector on Kubernetes

Ingest metrics using the Collector

Updated Jun 26, 2023