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Get Started

• API Rate limits

  Learn about rate limits in the Cloud Observability API

• API query syntax

  The Cloud Observability API uses the Unified Query Language

• AWS/AMI: Install and configure Microsatellites

  Cloud Observability Microsatellites are straightforward to deploy using a Docker image, AWS/AMI, or a Debian package.

• About public Microsatellites

  Cloud Observability offers a public shared Microsatellite pool that can help save time during development and testing. Not having to install and maintain an on-premise Microsatellite pool speeds up the initial production of meaningful traces right away.

• Cloud Observability Glossary

  Glossary of terms used in Cloud Observability.

• Configure the Collector to use a web proxy

  Learn how to configure your OpenTelemetry Collector to send telemetry data via a web security appliance or proxy.

• Create and manage dashboards

  Learn how to create dashboards that can display both your log, metric, and span data.

• Create and manage panels

  Learn how to create panels for dashboards.

• Customer Success tips

  Contact Customer Success for Cloud Observability.

• Docker: Install and configure Microsatellites

  Cloud Observability Microsatellites are straightforward to deploy using a Docker image, AWS/AMI, or a Debian package.

• General guidelines for configuring Collectors

  Follow Cloud Observability general guidelines to configure your Collector when not using or monitoring Kubernetes.

• Get started with Cloud Observability

  It's easy to get started with Cloud Observability. Sign up for an account; send logs, metrics, and traces; and see data flow into Cloud Observability.

• How Cloud Observability works

  Learn how metrics, tracing, Microsatellites, the SaaS platform, and the web UI work to analyze 100 percent of unsampled transaction data from distributed, deep systems to produce complete end-to-end traces and robust metrics that explain performance behaviors and accelerate root cause analysis.

• Install and configure Microsatellites

  Cloud Observability Microsatellites are straightforward to deploy using a Docker image, AWS/AMI, or a Debian package.

• Integrations

  Cloud Observability integrates with leading cloud-native technologies, metrics producers, service meshes for microservices, and enterprise data visualization and collaboration tools. These turnkey integrations make it easy to deploy Cloud Observability across large-scale production systems so users get the unrivaled performance insights it provides when they need it and as part of their standard, established workflows.

• Kubernetes quickstart: Infrastructure and app monitoring with OpenTelemetry

  Learn about the OpenTelemetry Collector's kubernetes receivers, and how to use it to send your telemetry data to Cloud Observability.

• Kubernetes quickstart: Local sandbox setup with demo data

  Use this quickstart to create a local testing environment with a demo application and send metric, traces and logs to Cloud Observability.

• Learn about Microsatellites

  Cloud Observability uses *Microsatellites* to collect 100% of the performance data that your tracing instrumentation generates. Microsatellites collect spans generated by instrumented clients and servers, and then send them to Space Stations that process and temporarily store that data during trace assembly.

• Manage projects

  You can have several projects in Cloud Observability. For example, you might have one project for your development environment and one for production. Or you may have projects for different areas of your application while they're in development.

• Manage users and roles

  Add and delete users in Cloud Observability, and manage user access with role-based access control (RBAC).

• Manage your developer satellite

  When you are in Developer Mode, your Satellite runs on your machine, allowing you to collect and see only data that you create locally. You can start, stop, and configure your Satellite.

• Microsatellite configuration parameters

  Cloud Observability Microsatellites are straightforward to deploy using a Docker image, AWS/AMI, or a Debian package.

• Monitor and investigate

  Cloud Observability has several tools that help you in all your observability flows, whether it's continual monitoring, triaging an incident, correlation analysis, or managing your team's observability practices.

• Notebooks

  You can create notebooks for ad-hoc queries, post-mortems, runbooks, collaboration, or anytime you want to keep a record of an investigation.

• Observe mobile device behavior

  Learn how Cloud Observability handles mobile devices

• OpenTelemetry Quickstart

  Get started with OpenTelemetry and Cloud Observability using the OpenTelemetry Demo app to see data in Cloud Observability quickly.

• Query your data

  Query logs, metrics, and spans in Cloud Observability using the Unified Query Builder or Unified Query Language.

• Quickstart Kubernetes: Collector and Operator

  Learn about the Kubernetes Operator for OpenTelemetry Collector, and how to use it to send telemetry from k8s clusters to Cloud Observability.

• Quickstart: Collector for application data using Docker

  Learn about the OpenTelemetry Collector, and how to use it to send your telemetry data to Cloud Observability.

• Quickstart: Collector for infrastructure using Docker

  Learn about the OpenTelemetry Collector, and how to use it to send your infrastructure metrics to Cloud Observability using Docker.

• Quickstart: Tracing instrumentation

  Learn how to instrument your app for distributed tracing using OpenTelemetry and Cloud Observability.

• Send telemetry data via OTLP/HTTP

  Learn how to configure your instrumentation or OpenTelemetry Collector to send telemetry data to Cloud Observability's OTLP/HTTP endpoints.

• Send traces to Cloud Observability with .NET

  Learn how to instrument your .NET application using OpenTelemetry and then send data to Cloud Observability.

• Send traces to Cloud Observability with Go

  Learn how to instrument your Go application using OpenTelemetry and then send data to Cloud Observability.

• Send traces to Cloud Observability with Java

  Learn how to instrument your Java application using OpenTelemetry and then send data to Cloud Observability.

• Send traces to Cloud Observability with Node.JS

  Learn how to instrument your Node.JS application using OpenTelemetry and then send data to Cloud Observability.

• Send traces to Cloud Observability with Python

  Learn how to instrument your Python application using OpenTelemetry and then send data to Cloud Observability.

• Set up SSO

  Let Identity Providers (IdPs) authenticate users.

• Technology recommendations

  Platforms, frameworks, and components that work best with ServiceNow Cloud Observability.

• Test API endpoints

  Use the Try button to make real-time API calls.

• Test connectivity to Microsatellites

  Learn how to verify basic HTTP and gRPC connectivity to Cloud Observability Microsatellites.

• Troubleshoot Developer Mode

  Troubleshoot your Developer Mode Satellite in Cloud Observability.

• Troubleshoot missing data in Cloud Observability

  Data can appear incomplete or not appear in Cloud Observability for several reasons. Here are some troubleshooting steps for the most common causes.

• Understand data retention in Cloud Observability

  Learn how Cloud Observability retains data and about the retention periods for logs, metrics, and traces.

• Understand distributed tracing

  Distributed tracing provides a view of the life of a request as it travels across multiple hosts and services communicating over various protocols. With distributed tracing implemented, you have a window into performance at every step in the request.

• Use Developer Mode

  Developer Mode allows you to run a Satellite locally to view traces generated from your instrumented code as you write it. Reliable feedback helps build confidence that your code is correct, by quickly verifying your instrumentation using a console-like output.

• Use Postman with Cloud Observability

  Learn how to use Postman to work with the Cloud Observability API

• Use labels to tag dashboards and alerts

  You can use labels to tag your dashboards and alerts, making it easier to track and find the ones you need.

• Use the Cloud Observability API

  Learn how to use the Cloud Observability API

• Use the OpenTelemetry Collector

  Learn about the OpenTelemetry Collector, and how to use it to send your telemetry data to Cloud Observability.

• Use the Unified Query Builder

  Learn how to query your metric and span data in Cloud Observability using the Unified Query Builder.

• Verify and test Microsatellite setup

  Cloud Observability Microsatellites are straightforward to deploy using a Docker image, AWS/AMI, or a Debian package.

• Virtual Machine quickstart: Infrastructure and app monitoring with OpenTelemetry

  Learn about using the OpenTelemetry Collector on a virtual machine to send your telemetry data to Cloud Observability.

• What is OpenTelemetry?

  Learn about OpenTelemetry and how it can help you in your Observability journey.

• What is observability?

  Learn what observability is and how the Cloud Observability platform gives you deep visibility into your distributed system, pinpointing areas of regression and change.